Legal Provisions

Terms of Use

Updated January 1, 2024

By using myKitchenMate, you agree to these terms. They govern your access to our restaurant management platform and the responsibilities that come with it.

Key Definitions

Important terms used throughout this agreement and what they mean for your business.

devices

Platform

The myKitchenMate software, web app, mobile apps, APIs, and all related tools for restaurant management, billing, and operations.

room_service

Service

All features, support, updates, and integrations provided by myKitchenMate under your active subscription plan.

group

User

Any individual or business that registers for, accesses, or uses the Platform — including owners, managers, and staff with assigned roles.

database

Content

All data you input into the Platform, including menus, inventory, sales records, customer data, and business reports.

Your Responsibilities

As a User of myKitchenMate, you agree to the following obligations.

check_circle Provide accurate and complete information when creating your account
check_circle Keep your account credentials confidential and secure at all times
check_circle Notify us immediately of any unauthorized use of your account
check_circle Comply with all applicable Indian laws, including GST regulations
check_circle Pay all applicable subscription fees on time as per your plan
check_circle Use the Platform only for lawful restaurant business purposes

Usage Terms

Rules governing how you may and may not use the Platform.

You may not use the Service unlawfully, attempt unauthorized access, disrupt platform integrity, create multiple accounts to abuse promotions, or use automated tools to scrape data from the Platform.

Services are offered on a subscription basis. Fees are non-refundable except as stated in our Return Policy. We may modify pricing with 30 days' notice. Non-payment may result in account suspension.

The Platform — including code, design, logos, and documentation — is owned by myKitchenMate. You may not copy, modify, or distribute any part without written consent. You retain ownership of your Content.

We reserve the right to modify these terms at any time. Changes are effective upon posting. Your continued use of the Platform after changes constitutes acceptance of the updated terms.

Liability & Termination

Legal limits on our liability and what happens when an account ends.

Liability Cap

We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or business opportunity.

Termination

We may suspend or terminate accounts that violate these terms. Your data remains exportable for 30 days after termination.

Payment Disputes

Contact our billing team at hey@zulolabs.com within 30 days if you believe you were charged incorrectly. We will investigate promptly.

SLA Guarantee

We guarantee 99.9% platform uptime excluding scheduled maintenance. SLA misses may qualify you for service credits.

To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount you paid to myKitchenMate in the twelve (12) months preceding the claim.